Residential OPTIONS™ / Customer Care
Voice, Data, Internet, and Cable TV Services


Residential Products & Services Hotline 1-800-520-9911

Calling Features FAQ's
3-Way Calling
Automatic Call Back
Call Forwarding
Call Return
Call Waiting
Caller Identification
Cancel Call Waiting
Distinctive Ring
Selective Call
Speed Calling
3-Way Calling

This service lets you add a third person to your conversations.
1. Press and release switchhook to place the first caller on hold (Listen for new dial tone)
2 .Dial 3rd party’s number you wish to include
3 .Press and release switchhook a second time to open the line to both parties.*One caller may disconnect without terminating the call

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Automatic Call Back

Automatically stores the last number you dialed when that line is busy. It will ring you back when the line is no longer in use.

PRESS *66 TO ACTIVATE AUTO CALL BACK
1. When you hear the busy signal press and release
    switchhook
2. Your phone will check the number for up to 30 min
PRESS *86 TO DEACTIVATE AUTO CALL BACK

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Call Forwarding This feature lets you temporarily transfer your incoming calls automatically to another telephone number.

PRESS *72 TO ACTIVATE CALL FWD
1. Dial telephone number where you want your calls forwarded to
2. When phone is answered call forwarding is in effect
PRESS * 73 TO DEACTIVATE CALL FWD
1. Listen for confirmation and then hang up
Call Forward No Answer:
This feature allows all unanswered calls to be transferred automatically to another number.PRESS *92 TO ACTIVATE CALL FWD NO ANSWER
1. Dial number of rings allowed before call is forwarded
   (2-9)
2 . Dial the number you wish your unanswered call to
   be forwarded
3. When the call is answered call fwd no answer if in
   effect
PRESS *93 TO DECATIVATE CALL FWD NO ANSWER
1. Listen for confirmation tone and hang up
Call Forward Busy:
This feature allows all incoming calls to be transferred automatically to another number if your line is busy.

PRESS *90 TO ACTIVATE CALL FWD BUSY
1. Dial the number you want your calls forwarded to
2. When phone is answered call fwd busy is in effect
PRESS *91 TO DEACTIVATE CALL FWD BUSY
1. Listen for confirmation and hang up
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Call Return

Automatically stores the last number that called you. Can also be used to redial the last number that called you. Applicable toll charges will apply.

PRESS *69 TO ACTIVATE CALL RETURN
1. A recorded voice will give you the number of the call you missed. You will be told if the number is private or unavailable You will be given the option to call the number back even if it is a private number.
PRESS *89 TO CANCEL YOUR CALL RETURN REQUEST

*The system automatically attempts to reach caller for ½ hr and you will be notified with a distinctive ring when the party is reached.
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Call Waiting

This feature allows you to place the first call on hold and answer a second call.
1. When you hear a beep, press the switchook to place the first call on hold And answer the second call. To return to the first call, press the switchhook again.
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Caller Identification Allows you to see the number of each person calling you Caller Identification With Name:
Allows you to see the name and the number of each person calling you.*non published numbers or blocked calls will not appear on caller id. They will appear as “Private” or “unknown caller”
*"out of area", means the caller’s name and or phone number was not provided by the carrier.


Customer Originated Call Trace:
Allows you to trace the source of harassing calls and stores them in the telephone companies database.

PRESS *57 TO INITIATE A CALL TRACE
1. Follow the voice instructions and Dial 1 to activate
2. Contact your local law enforcement agency within 24 hrs
Per Call Blocking:
Allows you to call a number without your phone number being displayed on caller id.

PRESS *67 TO ACTIVATE PER CALL BLOCKING
1. Dial the number you wish to call
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Cancel Call Waiting

This feature allows you to cancel your call waiting temporarily when not needed.

PRESS *70 TO ACTIVATE CANCEL CALL WAITING
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Distinctive Ring

Selective Distinctive Ringing/Call Waiting:
When chosen numbers are programmed into your phone, it will have a Special ring to announce calls from any of those numbers. If you have call waiting you will hear a special call waiting tone.

PRESS *61 TO ACTIVATE OR DEACTIVATE SELECTIVE RING
1. Dial 3 to turn the feature on or off
2. Dial #01# to add last caller to list
3. Dial 1 to hear number on your list
4. Dial # to add number on your list
5. Dial * to remove number from your list
6. Dial 0 to hear instructions again
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Selective Call

Selective Distinctive Ringing/Call Waiting:
When chosen numbers are programmed into your phone, it will have a Special ring to announce calls from any of those numbers. If you have call waiting you will hear a special call waiting tone.

PRESS *61 TO ACTIVATE OR DEACTIVATE SELECTIVE RING
1. Dial 3 to turn the feature on or off
2. Dial #01# to add last caller to list
3. Dial 1 to hear number on your list
4. Dial # to add number on your list
5. Dial * to remove number from your list
6. Dial 0 to hear instructions again
Selective Call Rejection:
Allows you to program your telephone to block any incoming calls
From telephone numbers on your list. 32 number maximum

PRESS *60 TO ACTIVATE, OR DEACTIVATE SELECTIVE CALL REJECTION
1. Dial 3 to turn the feature on or off
2. Dial #01# to add last caller to list
3. Dial * to remove number from your list
4. Dial # to add number on your list
5. Dial 1 to hear the numbers on your list
6. Dial 0 to hear instructions again
Selective Call Forwarding:
Allows you to choose which calls you want forwarded to another
Number when you are away from your home or office.

PRESS *63 TO ACTIVATE, OR DEACTIVATE SELECTIVE CALL FORWARDING
1. Dial SELECTIVE CALL ACCEPTANCE: Allows you to only receive calls from the numbers on your list.
32 numbers maximum.
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Speed Calling

Speed Calling (8):
Provides you with the ability to dial frequently called numbers by
dialing only one digit.

PRESS *74 TO ACTIVATE SPEED CALLING 8
1. Dial one digit speed code (2-9)
2. Dial telephone number you wish to assign to that code
3. Press The # sign
4. Listen for confirmation and hang up
Speed Calling (30):
This feature allows you to program 30 telephone numbers
That can be easily dialed using only 2 digits

PRESS *75 TO ACTIVATE SPEED CALLING 30
1. Dial two digit speed code (20-39)
2. Dial telephone number you wish to assign to that code
3. Press the # sign
4. Listen for confirmation and hang up

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