Business OPTIONS™
Voice, Data, Internet, and Cable TV Services



 
Business Products & Services Hotline 1-888-342-7678

 
Web Hosting FAQ's
What is the web hosting management console?
How do I access the web hosting management console?
How do I request technical support?
How do I access the email that is sent to my domain?
How do I access email via the online webmail page?
How do I access email via Outlook Express?
How do I access email via some other brand of email software?
How do I upload my files to my hosting space using WS_FTP?
How do I upload my files to my hosting space using some other brand of FTP software?
How do I publish my site using Microsoft Frontpage?
What is the domain email administration console?
How do I add additional password protected mailboxes to my domain?
How do I redirect/forward mail from a mailbox address to another email address?
How do I access the web traffic statistical reports?
What do "Page Views", "Visits" and "Unique Visits" mean?
How do I promote my website to search engines?

 

What is the web hosting management console?

It is a central location where you can manage many aspects of your web hosting account. Some of the things you can do from the web hosting management console are:

  • Access your web site traffic statistics.
  • Access your web site email mangement console to add/remove email accounts and change email passwords.
  • Change your website password.
  • Submit technical support requests.
  • Check the amount of disk space you are using.
  • See and modify your billing address and hosting package type.
  • See your web site IP number.
back to top
How do I access the web hosting management console? Surf to this address... http://www.yourdomain-name.com/webmin (using YOUR domain name instead of yourdomain-name.com)Where it asks for a login name... type in your username (typing in YOUR username)Where it asks for your password.... type in your password Where it asks for domain.... Leave empty
back to top
How do I request technical support? You can send an email to ebiz@megalink.net or use a form located in the web site management console.

Our general support phone number is 1-800-520-9911 Monday-Friday 8am to 9pm, Saturday 9am to 2pm.
back to top
How do I access the email that is sent to my domain? You can check your mail by either using the webmail page or by setting up your email software on your computer to pick it up directly from our mail server.
back to top
How do I access email via the online webmail page?

Surf to... http://webmin.domain.com (using YOUR domain name instead of "domain") Where it asks for a login name... type in your username (typing in YOUR username)Where it asks for your password... type in your password... type in your password. After accessing your webmail account click on "Inbox".
back to top
How do I access email via Outlook Express? There are 4 pieces of info you need to configure your email software to pick up your domain email.
  1. Acccount name... username@yourdomain-name.com
  2. password... your password
  3. pop server... pop.yourdomain-name.com
  4. smtp server... smtp.yourdomain-name.com (or whatever your internet service provider recommends for an smtp server name)
  • In Outlook Express click Tools> Accounts> and then the Mail tab.
    Click Add> Mail
  • In the field labeled... Display Name... Type in anything you want > Click Next
  • In the field labeled... Email Address... Type in what you want to use for a reply address (such as info@yourdomain-name.com) > Click Next
  • In the field labeled ... My incoming mail server is a POP3 server... there is nothing to do as long as POP3 is selected.
  • In the field labeled... Incoming mail (POP3, IMAP or HTTP) server... type in pop.yourdomain-name.com
  • In the field labeled... Outgoing mail (SMTP) server... type in smtp.yourdomain-name.com (or whatever your internet service provider recommends for an smtp server name) > Click Next
  • In the field labeled... Account name... type in your username@yourdomain-name.com
  • In the field labeled... Password... type in your password > Click Next
  • Click Finish
  • Click Close.
back to top
How do I access email via some other brand of email software? There are 4 pieces of info you need to configure your email software to pick up your domain email.
  1. Acccount name... username@yourdomain-name.com
  2. password... your password
  3. pop server... pop.yourdomain-name.com
  4. smtp server... smtp.yourdomain-name.com (or whatever your internet service provider recommends for an smtp server name)
Due to the many different versions and brands of email software used on the Internet it is not practical to list explicit instructions for each one here.
Generally if you can find the settings, preferences, properties or configuration menu for your email software you should be able to find the areas to input the above 4 pieces of info.
back to top
How do I upload my files to my hosting space using WS_FTP? (Instructions apply to both Unix and Windows 2000 hosting servers) You can FTP your files into your web space if you know 3 pieces of info... host name, username, and password.One of the most popular programs for transferring files to a web server is WS_FTP LE. http://www.ftpplanet.com/download.htm Assuming WS_FTP is already installed on your PC.
  • When the program starts, the session window will automatically appear.
  • Select 'new'. Enter yourdomain_name.com into the profile name box
  • Enter ftp.yourdomain_name.com into the host name box (replacing yourdomain_name.com with your domain name)
  • Replace the userID with your own username
  • Replace the password with your password
  • Click 'save', to save the profile you've just created.
  • Now click 'Ok' to connect to the server.
  • Once connected, your 'live' site will be in the right hand window and your local files will be in the left.
  • Navigate to the local folder on the left where you have your web site files stored.
  • To transfer files to your account, simply highlight the files on the left that you wish to copy across, and use the arrow buttons in the middle of the window to transfer files to and from the server.
back to top
How do I upload my files to my hosting space using some other brand of FTP software?

You can FTP your files into your web space if you know 3 pieces of info... host name, username, and password. Due to the many different versions and brands of FTP software used on the Internet it is not practical to list explicit instructions for each one here.

Generally if you can find the settings, preferences, properties or configuration menu for your FTP software you should be able to find the areas to input the above pieces of info.
back to top
How do I publish my site using Microsoft FrontPage? (Instructions apply to Windows 2000 hosting server Only)

With your site open in FrontPage click the "File" menu and select "Publish Web"
  • Type in the full URL for your domain http://www.yourdomain_name.com
  • Click"Publish"
  • A login screen will appear. Type in your username and password
    Your site will be transferred to the web server.
back to top
What is the domain email administration console?This is the place where you can add or remove password protected mailboxes, change mailbox passwords or set-up mail forwards and redirects to other email addresses. You can access it either thru the web site management console or by surfing to this address.http://warpspeed.megalink.net:8010/Admin/yourdomain-name.com (using your domain name)
back to top
How do I add additional password protected mailboxes to my domain?
  • Surf to this web address... http://warpspeed.megalink.net:8010/Admin/yourdomain-name.com (using your domain name)
  • Click the link that says "Enter"
  • Put in your domains username and password and hit enter.
    user ID............... your username
    password........... your password
  • In the form to the right of the "Create Account" button type in a username for the mailbox you want to make. (all lowercase, no spaces)
  • Click the "Create Account" button.
  • Where it says CommuniGate Password: Remove the asterisks and type in a password for this mailbox.
  • Click Update
back to top
How do I redirect/forward mail from a mailbox address to another email address?
  • Surf to this web address... http://warpspeed.megalink.net:8010/Admin/yourdomain-name.com (using your domain name) or access the email adminstrative console via the website console.
  • Click on the account name you want to redirect. scroll down a bit and click on "Automated Rules"
  • Checkmark the box labled "redirect all mail to"
  • Type in the email address where it should be redirected to.
  • Remove checkmarks from "keep a copy" and "do not redirect automatic messages"
  • KEEP checkmark in "Preserve to/cc fields"
  • Click Update
    Be sure to test it to be sure it is working as expected.
back to top
How do I access the web traffic statistical reports?
  • Surf to this web address...
    http://webtrends.yourdomain-name.com (using your domain name)
    user ID............... your username
    password........... your password
    domain.............. Leave empty
  • A new report will be started each month.
  • Reports will be run weekly on late Saturday night, and will build on the previous week for the entire month.
  • At the end of the month, that month's report will be archived and be accessible by the month hyperlink on the webtrends page and a new report will be started for the 'current' link
  • Reports will be available for the prior year to the current month, then will be overwritten.
  • To insure access to year to date info for a given month it will be advisable to save a copy of the report to your own PC prior to the archived month being deleted. Simply click on "File" and "save as" in Internet Explorer and save the page or pages to your PC's hard drive.
back to top
What do "Page Views", "Visits" and "Unique Visits" mean? Page Views: Hits to files designated as pages. Supporting graphics and other non-page files are not counted.Visits: Number of times a visitor comes to your site. If a visitor is idle longer than the 30-minute idle-time limit, WebTrends assumes the visit was voluntarily terminated.Unique Visitors: Individuals who visited yhour site during the report period. If someone visits more than once they are counted only the first time they visit. Impressions tells you the number of pages viewed excluding the supporting graphic files within the page. Number of page hits tells you the number of successful hits to .htm, .html, .asp pages. Hits to graphics are not counted. Number of Page Views (Impressions) tells you how many pages were looked at during the period of the report by all visitors combined.Number of Visitor Sessions tells you how many visitors came to your site and look at it within the timeframe defined in the General Options Tab. Average Number of Page Views Per Day tells you how many pages each visitor looks at on average. Number of Unique Users tells you how many visitors your site had by counting their IP, domain name, or cookie. Total number of hits shows you all successful hits including HTML pages, pictures, forms, scripts and files downloaded. Number of Successful Hits for Entire Site shows you all the hits that had a "successful" status code.
back to top
How do I promote my website to search engines? The search engines may not find your site unless you invite a them to come and visit. There is an informative artilcle on search engine optimization here. http://www.searchengines.com/intro_optimize.html I am seeing a disturbing trend with some of the popular search engines. Alot of them are requesting a payment to look at it right away. If you don't pay... they come and visit when ever they get around to it. Could be up to 4 weeks or more... if at all. Yahoo is not even accepting free listings for commercial websites any more. Here is a link to the Google search engine free submission page...
http://www.google.com/addurl.html

Search engines thrive on text. When they come to visit make sure there is alot of relevant text for them to key in on. How to articles, FAQs, testimonials are some of the type of text intensive pages you can add to a site to embellish it somewhat. The first sentence and paragraph on the main page is extremely important. It should contain significant keywords and be relevant to the product and service. Bad... Welcome to our page. We hope you enjoy it. Better... Acme Widgets is a distributor of high quality Widgets throughout ME, NH and Mass. Some search engines will even give you a higher ranking if they have seen links to your site on other sites. From what I have seen and read,... search engine optimization is more of an art than a science. What works for one may fail miserably and possibly get you penalized with another. When I was doing web work I would visit competitors websites of listings that ranked high in the engines. I would check out their keywords and try to analyse the site for the reason they ranked high.Sometimes the crappiest sites that defied search engine optimization logic ranked high. Hard to figure. Sometimes luck and being there first helps.. The best thing to do is to read-up on the topic as much as you can. All of the so called search engine optimization gurus have different ideas as to what works and what doesn't. After researching the topic you will notice some common threads and techniques that many use. You can develop a strategy from there.Above all don't be bashful to experiment. If it works... great. If not... try something else.Wish there was a quick, easy magical solution. More resources to check out...

http://www.selfpromotion.com
http://www.abc-webdesign.com/webtips/scoringwell.htm and the 'mutha' of all pages on the topic...
dmoz.org
back to top

    Contact Us | Terms of Use | BillPay | Federal Tariff   State Tariff  CLEC Tariff                      © 2008 Oxford Networks. 491 Lisbon St., Lewiston, ME 04240     1-800-520-9911