Business OPTIONS™
Voice, Data, Internet, and Cable TV Services



 
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There is no more important feature available to business today! Whatever the reason, if you are unable to answer your phone, you are assured that a professional high quality service will be there to catch those calls. Oxford Networks Voice Mail is located in the same facilities that protect your voice service with the redundant power, battery backup and generator facilities that you would expect. Our voice mail service performs the best when all other solutions are at their worst, when weather or accident cuts power to your facility your voice mail continues to work even if you don’t have phone or electricity to your facility! Your customers are never left hanging, there is always a way to leave you and your company critical information. You can even update the greeting message on the fly to reflect extraordinary events like loss of power, directing your customers to leave a message and when they can expect a response from you. There is even a message center function that allows you to assign a mailbox to each employee.


HOW TO USE:

Click here for a picture of the Voicemail diagram

To Access VoiceMail from Your Main Business Telephone Number:

1. When you sign up for VoiceMail you will be given a telephone number to access the VoiceMail Service

Dial your access number
Choose your city or town from the pull-down menu



2. Call the telephone number provided to you at sign up



2. Call the telephone number provided to you at sign up

3. You will be prompted to enter your password.

a. The very first time you access Voice Mail, we will have already set a temporary password. It will be 0000# (four zeros followed by the pound sign). It is best to set up your new password at this point.
b. If you have not chosen your password and would like to;

i. Choose the menu item “set up or change your password”
ii. Enter your own password. It needs to be a four digit number.
iii. Press the pound (#) sign
iv. You have now changed your password, the next time you access the voice mail system you will need to use the four digit number you just chose.

4. The VoiceMail Menu will prompt you through selecting messages. When listening to messages use the following playback controls

i. Rewind message 8 second (each time you press) Press 1
ii. Fast Forward message 8 seconds (each time you press) Press 3
iii. Pause the message playing Press 7
iv. Return to the start of the message Press 1-1
v. Fast forward to the end of the message Press 3-3
vi. Exit the Voice Mail System Press 9-9

To Access Voice Mail from the Road/Away:

1. When you sign up for Voice Mail you will be given a telephone number to access the VoiceMail Service

2. Call the telephone number provided to you at sign up

3. You will be prompted to enter your mailbox number, it is your seven digit home telephone number (for example 555-5555).

4. You will be prompted to enter your password.

a. The very first time you access Voice Mail, we will have already set a temporary password. It will be 0000# (four zeros followed by the pound sign). It is best to set up your new password at this point.
b. If you have not chosen your password and would like to;

i. Choose the menu item “set up or change your password”
ii. Enter your own password. It needs to be a four digit number.
iii. Press the pound (#) sign
iv. You have now changed your password, the next time you access the voice mail system you will need to use the four digit number you just chose.

5. The Voice Mail Menu will prompt you through selecting messages. When listening to messages use the following playback controls

i. Rewind message 8 second (each time you press) Press 1
ii. Fast Forward message 8 seconds (each time you press) Press 3
iii. Pause the message playing Press 7
iv. Return to the start of the message Press 1-1
v. Fast forward to the end of the message Press 3-3
vi. Exit the Voice Mail System Press 9-9

 

 

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